Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

0 comments

3,079 additional answers

Anonymous

2025-03-14T20:36:15+00:00

This just hit my desktop two days ago. I thought I was going insane at first and then discovered this bug has been affecting users seemingly at random for nearly a year?

Breathtaking display of incompetence on Microsoft's part.

We're already talking about migrating to another platform, I'm amazed there are people still holding on and paying a subscription fee for a broken service.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2025-03-14T11:57:45+00:00
For the sake of this thread, please consider that the many diverse actions suggested over the last eleven months, like...
```
....reinstalling OneDrive

....un-share&re-share the folders 

....closing and resetting account

....deleting the links to the shared folders created in the personal folder, and then resetting it back

....migrating to a new account
```
etc.

HAVE ALL BEEN PROVEN NOT TO SOLVE THE ORIGINAL PROBLEM.

Since we all are linked to this thread to learn when Microsoft will solve it, please avoid to suggest any of those tentative, unsuccesful actions (for every new suggestion posted, we all receive a new notification of "answer", which sadly is not really an answer!)

Until an effective solution can be announced (hopefully soon), the most useful contribution to this thread is to click on "I have the same question".

Thanks ;)
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2025-03-13T19:36:19+00:00

Well I have posted to the CEO but don’t hold your breaths

@satyanadella I am very sorry to bother you but Microsoft seem to have no interest in resolving a problem which is having a serious effect on many of your users “shared folders showing up as URL links and not actual folders”- any help would be greatly appreciated
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2025-03-13T16:34:10+00:00

They knew about it a year ago and it has just continued to propagate out to accounts. Seems a systemic way they are removing the ability to use all of your available OneDrive space that you pay for. I’m seeing a class action lawsuit for Microsoft from this one. Who’s with me.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments