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Microsoft reported on February 29th that the connection issue for MS 365 using Exchange ActiveSync had been resolved.
I then changed my settings to allow for updates as I too had lost my Exchange connection. The update installed was 2402 (Build 17328.20162).
The update however, has now created an issue with the MS 365 calendar not syncing with my iPhone and Webmail. This only occurs when I'm using the MS 365 calendar on my laptop to add or change an event. The entry or change does not show up on my iPhone or webmail. However, when I use my iPhone calendar or Webmail calendar to create an event or change an event, it does show up in the MS 365 calendar on my laptop? Go figure.
I have deleted and set up my account on my iPhone. I have uninstalled MS 365 and reinstalled from my MS Account. The version reinstalled is 2401 (Build 17231.20236). No change.
I use Shaw/Rogers as my email provider.
Please help.
Thanks
Barry
Calgary, Canada
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Diane,
Can you please status on this issue.
Thanks
Barry
Calgary
Hi Diane,
Are you still available to help me with this issue?
I have been trying to contact you since mid March.
Please advise.
Thanks
Barry
Hi Diane,
I'm really sorry to be a pest, but would really like to hear from you.
Please and thanks.
Barry
Calgary - Canada
Hi, I'm Diane and I'm happy to help you today. >> I use Shaw/Rogers as my email provider. >> Added to classic Outlook as an Exchange Active Sync account, correct? The bug was fixed in fixed in Outlook Desktop Version 2402 Build 17328.20068 and higher. You have higher version, so it should be working. If you follow the instructions in this article to revert to the older build, does two-way syn c work again? https://support.microsoft.com/office/outlook-desktop-exchange-activesync-connections-stopped-working-in-version-2401-da2dc0dd-297e-48ba-b6d9-ab18f5d522fc Let me know how it goes, I'm here to help you further if needed. -- Diane
Hi Diane,
I'm really sorry to be a pest, but I would really like to hear from you.
Are you still able to help me with the syncing issue on newer software updates?
Please and thanks.
Barry
Calgary, Canada
Was this resolved? I am having the same issue and I am looking for a resolution.
Dawn