Microsoft 365 Calendar Won't Sync with iPhone or Webmail

Anonymous
2024-03-07T00:11:06+00:00

Microsoft reported on February 29th that the connection issue for MS 365 using Exchange ActiveSync had been resolved.

I then changed my settings to allow for updates as I too had lost my Exchange connection. The update installed was 2402 (Build 17328.20162).

The update however, has now created an issue with the MS 365 calendar not syncing with my iPhone and Webmail. This only occurs when I'm using the MS 365 calendar on my laptop to add or change an event. The entry or change does not show up on my iPhone or webmail. However, when I use my iPhone calendar or Webmail calendar to create an event or change an event, it does show up in the MS 365 calendar on my laptop? Go figure.

I have deleted and set up my account on my iPhone. I have uninstalled MS 365 and reinstalled from my MS Account. The version reinstalled is 2401 (Build 17231.20236). No change.

I use Shaw/Rogers as my email provider.

Please help.

Thanks

Barry

Calgary, Canada

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2024-03-07T17:11:34+00:00

    Good morning Diane,

    Thank you very much for the screen shots, etc. I reinstalled 16.0.17126.20132 and everything seems to be working fine. Also disabled any further updates.

    I want to further explain the issue I was having after I installed the updated version which advised (02/29) that a fix was in place.

    The Exchange ActiveSync connection worked, however, my MS 365 calendar on my laptop was not syncing with my iPhone and Webmail. This only occurs when was using the MS 365 calendar on my laptop to add or change an event. The entry or change does not show up on my iPhone or webmail. However, when I use my iPhone calendar or Webmail calendar to create an event or change an event, it does show up in the MS 365 calendar on my laptop?

    After installing 16.0.17126.20132, I'm able to make an entry using my MS 365 calendar on my laptop and it shows up on my iPhone. So that's great, however, it tells me that the new versions still have a bug.

    Please check and advise.

    Thanks

    Barry

    Calgary, Alberta.

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  2. Anonymous
    2024-03-08T02:01:51+00:00

    I will need to check with support - but yes, it sounds like there is a bug in the process.

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  3. Anonymous
    2024-03-08T02:09:15+00:00

    Thank you Diane.

    Please let me know what you find out.

    Best Regards

    Barry

    Calgary, Alberta.

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  4. Anonymous
    2024-03-08T02:19:34+00:00

    I will - it might be later tomorrow at the earliest, but possibly later.

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  5. Anonymous
    2024-03-08T16:30:04+00:00

    Good morning Diane,

    Thanks for your reply. Much appreciated!

    Hope you have a good day.

    Barry

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