Microsoft 365 Calendar Won't Sync with iPhone or Webmail

Good morning Diane,

I just wanted to let you know that I reached out to SHAW via email last week. I'll advise if/when I receive a response.

You may have noted that I was able to install the CalDav plugin and got it working connecting to MS 365/Outlook via IMAP.😁

I also allowed the latest updates to come through. (Microsoft® Outlook® for Microsoft 365 MSO (Version 2411 Build 16.0.18227.20082) 64-bit).

While it is great to be able to allow updates to come through and SYNC everything without any issues as far as I can see, it would great to get the SYNC issue (when using EAS) resolved so I can delete the CalDav plugin.

Hopefully SHAW will respond.

Have a great day.

Barry

Hi Diane,

Hope your week was good.

Well, I finally head back from SHAW. Following are their reply's.

Therefore, can you please go back to MS with this information and have them check it out.

We know exchange works perfectly with 17126- 20132. No calendar sync issues. The issue started after the fix was released to restore the connection to Outlook for EAS users.

I tested the latest MS 365 Outlook update. Still no fix!

Please think about it and advise.

Thank you.

Barry

Hello Barry,

MS exchange is a Microsoft product which we don’t support. We only support email issues when accessing the webmail.

Thank you,

Adel  C0R5  Tier 2, TSC Resolution

Rogers Calgary, Alberta.

T: 1-888-472-2222

Hi Francois,

Thank you very much for your email. Much appreciated.

SHAW’s support page also stated that connecting via Exchange is also an option. So, why wouldn’t SHAW support issues relating to Exchange?

Please check and advise.

Best Regards

Barry

From: Resolve Your Concern Technical

Sent: December 12, 2024 10:47 AM

To: Barry Manovich

Subject: RE: Resolve Your Concern Reply

Hello Barry,

Thank you for contacting Rogers. My name is Francois from our Montreal office and I am a member of the Technical Resolution Team. I am writing in response to the inquiry you made from "Your Voice" through our website on December 12, 2024. We do not provide any support at all for third party software or email client apps/programs. The only information we provide are the IMAP and POP settings which can be found on our support page here:

>>

MS exchange is a Microsoft product which we don’t support. We only support email issues when accessing the webmail.

>>

Then they need to remove ActiveSync as an option - because it is running on their server. Microsoft doesn't support software running on other company servers but can help them investigate and troubleshoot when Microsoft software installed by a 3d party provider does not work correctly.

>>

MS exchange is a Microsoft product which we don’t support. We only support email issues when accessing the webmail.

>>

Then they need to remove ActiveSync as an option - because it is running on their server. Microsoft doesn't support software running on other company servers but can help them investigate and troubleshoot when Microsoft software installed by a 3d party provider does not work correctly.

  MS is becoming such a sprawling almost-monopoly that it is starting to act like government bureaucracy (e.g.  medicare and social security are tightly interwoven but when you need help navigating the rats nest of forms and processes interconnecting the "services",  ssa.gov points you to cms.gov and cms.gov points you to medicare.gov and medicare.gov points you back to ssa.gov and then, you are back to where you started 5 days ago ... :(    )

  Likewise  MSOutlook, MS365,  MSExchange,  MS Teams, MS365 Business, MS CoPilot and MS CoPilot Premium are all intertwined but when you need help with navigating the maze, each one points you to another (or worst case, points you to a 3rd party)  until you find yourself, days later, back where you started.

Thus, what I've seen is that a unified tool suite like Outlook/Word/Excel/Powerpoint starts out as a technologically efficient way to provide a suite of interoperating tools to boost productivity but when the "technology" is ripped apart into separate business units and legal entities with layers of bureaucracy, the benefits of the simple efficiency or unified technology is lost and what was gained in productivity is now lost in a tangle of business processes with legal constraints on each business.  The result is that something that is technologically "simple" like extracting an appointment from an email and adding it to your calendar which takes a few seconds (at most) becomes a nightmarish multi-day task of support from multiple organizations who don't work together;  It is so inefficient that the organizations have to set up their own support teams to deal with each other and their customers!!    

  And so, the lesson for me is:   Instead of waisting days navigating what is most likely a dead end, spend a couple of days writing my own amateurish script, to read my emails, scan for meetings and appointments and enter them into my calendar.   Hopefully,  the giant bureaucracy will eventually figure it out but until then, I do work instead of wasting my time trying to push a behemoth to fix their "productivity tool".

Well said.

They've had a broken interface where calendar events create in iOS don't allow the iOS calendar aler to populate to Outlook, so you'll get no alert from Outlook. This has been nroken since December 2024 and they've done absolutely nothing to fix it. Still doesn't work. Worked for 15 years, but not since December. Lots of complaints about this. I've posted about this several times but never had any help from MS.

Personally, I think it's was intentional by Microsoft to force iOS users to switch to MS products/Outlook since those of us who have iPhones generally prefer the iOS interface for Email, Contacts, and Calendar becuase it is so much more efficient ... and Calendar alerts actually work. MS doesn't even allow drag/drop and move within their Calendar ... have to open, then edit, then move, then save ... typical MS inefficiency. Have any MS coders ever used an iPhone? ... doubtful or they would just copy what Apple has already done because it is so much more elegant and efficient for users.

IMO it is doubtful MS will ever fix tthe Calendar alert sync from iOS. Why would they?