Microsoft 365 Calendar Won't Sync with iPhone or Webmail

Anonymous
2024-03-07T00:11:06+00:00

Microsoft reported on February 29th that the connection issue for MS 365 using Exchange ActiveSync had been resolved.

I then changed my settings to allow for updates as I too had lost my Exchange connection. The update installed was 2402 (Build 17328.20162).

The update however, has now created an issue with the MS 365 calendar not syncing with my iPhone and Webmail. This only occurs when I'm using the MS 365 calendar on my laptop to add or change an event. The entry or change does not show up on my iPhone or webmail. However, when I use my iPhone calendar or Webmail calendar to create an event or change an event, it does show up in the MS 365 calendar on my laptop? Go figure.

I have deleted and set up my account on my iPhone. I have uninstalled MS 365 and reinstalled from my MS Account. The version reinstalled is 2401 (Build 17231.20236). No change.

I use Shaw/Rogers as my email provider.

Please help.

Thanks

Barry

Calgary, Canada

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2024-08-29T15:36:07+00:00

    Good morning Dianne,

    Thanks for your response. Would it be helpful if I sent you a few screenshots to help in illustrating where the issue is? Please advise.

    Thanks

    Barry

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  2. Anonymous
    2024-09-03T16:28:22+00:00

    Good morning Dianne,

    Hope you had a great long weekend.

    Just following up on my 08/28th message. I can provide you with a number of screenshots to illustrate where I believe the sync issue exists. I'm not the only one experiencing this as I've seen a number of other MS customers/users post the same thing and obviously are as frustrated as I am.

    An MS agent provided me with the "Business" link and suggested that I contact them as this business unit manages Exchange ActiveSync. I thought I was making some progress a few weeks ago based on the below email I received on 08/20th. However, just prior to submitting the case study, Adam advised he was not able to take this any further because I did not have a business account with MS and advised me to try again on the "Personal/Home" side. So disappointing to say the least. You can see the case number in the subject line.

    YOU are my last hope to get this issue resolved so please stay connected with me.

    Regards

    Barry

    From: Adamsha Patel < ******@mail.support.microsoft.com > Sent: August 20, 2024 5:10 PM To: ******@shaw.ca ; supportmail@microsoft.com Subject: RE: [EXTERNAL] Microsoft 365 Calendar Not Synci... - TrackingID#2408080040009201

    HI Barry,

    Hope you are doing well!

    I have prepared the case study and discussed it already with my internal team, I will be further raising it with the back-end team from my end tomorrow. This process will take some time to complete as tomorrow the submission will happen and will be sent to review to the next team and the next team once approves the case study then it reaches the back-end engineers and hence it is a time-consuming process, and I do appreciate your patience working with me.

    As I mentioned earlier that I will do my best to assist you in this situation and will take all necessary actions available in my scope.

    Best regards

    Adam Patel

    Microsoft 365 Business Assist Specialist

    My working hours: Monday to Friday, 01.00 PM to 09.00 PM (UTC)

    Quick Assist Web |M365 Admin Center |Microsoft Store & Billing Help****

    Did you know this? End users can also open support request by emailing directly to ******@microsoftsupport.com ****

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  3. Diane Poremsky MVP 17,531 Reputation points MVP Volunteer Moderator
    2024-09-03T20:29:48+00:00

    Yes, that might help. my address is diane @ slipstick.com

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  4. Anonymous
    2024-09-03T20:50:17+00:00

    Thanks Dianne. I will send to you later today. Appreciate your help.

    Barry Manovich

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  5. Anonymous
    2024-09-03T22:30:39+00:00

    Hi Dianne,

    I wanted to share the email I received from MS this afternoon to share the frustration I and other have been experiencing. I will send the writeup / screenshots to the email address you provided earlier.

    Have a good evening.

    Barry Manovich

    Re: Microsoft Support - DoNotEdit:7049528164

    Thanks for your email Christian,

    I have to say this is the first communication that I have received. The issue is still outstanding.

    How are you attempting to contact me?

    Regards

    Barry

    Sent from my iPhone

    On Sep 3, 2024, at 12:50 PM, Microsoft Support < ******@microsoftsupport.com > wrote: 

    Hello Barry,

    I hope this email finds you well. We have made several attempts to reach out to you regarding the issue you reported, but unfortunately, we did not receive a response. As a result, we will be archiving the ticket for now. However, please feel free to contact us again if you need further assistance in the future.

    Should you need further assistance with this issue, please feel free to contact Microsoft Support again through the links below as we would love to hear from you again.

    • https://support.microsoft.com/enus/contactus/****

    Global Customer Service phone numbers

    • https://support.microsoft.com/enus/help/4051701/globalcustomer-service-phone-numbers

    Thank you for choosing our services, and we appreciate your understanding.

    Christian A.

    Microsoft Support

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