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Microsoft reported on February 29th that the connection issue for MS 365 using Exchange ActiveSync had been resolved.
I then changed my settings to allow for updates as I too had lost my Exchange connection. The update installed was 2402 (Build 17328.20162).
The update however, has now created an issue with the MS 365 calendar not syncing with my iPhone and Webmail. This only occurs when I'm using the MS 365 calendar on my laptop to add or change an event. The entry or change does not show up on my iPhone or webmail. However, when I use my iPhone calendar or Webmail calendar to create an event or change an event, it does show up in the MS 365 calendar on my laptop? Go figure.
I have deleted and set up my account on my iPhone. I have uninstalled MS 365 and reinstalled from my MS Account. The version reinstalled is 2401 (Build 17231.20236). No change.
I use Shaw/Rogers as my email provider.
Please help.
Thanks
Barry
Calgary, Canada
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'll check but expect the same answer... go through shaw. :(
Hi Diane,
Good to hear from you again.
I have already gone down that road with Shaw. Their response is that they’ve stopped supporting email many years ago.
I thought I was making progress through the business side of MS a few months ago. Even to a point where the support person finally realized there was an issue after I provided him with screenshots, etc. He then build a business case and had support from his supervisor to take it to the backend team. He dropped the case because I didn’t have a business subscription. Silly, because the consumer side put me in touch with the business side of MS. As he said it’s that business unit that manages EAS.
A few weeks ago, I was connected with a Consumer Advocate (Faith) from MS. She said she was taking on my issue and would help to get it resolved. I provided all of the information to her. I’ve followed up with a number of emails, haven’t heard from her for 6 weeks. 😳
While the issue could in fact rest with
Shaw, I honestly think the issue is with MS. You may recall that you assisted me to revert to 17126.20132. This version works totally fine. No sync issues at. The sync issue started after this version. For now, I do not allow updates to come through.
Can you please reach out to MS again.
Thank you.
Barry
When I asked my contacts in Microsoft support about it, they said they need Shaw support to open a support case with Microsoft so they can investigate.
Thank you for your email.
I've trying to get this issue resolved since February of last year. So frustrating to say the least.
I see you have a business subscription with MS. I know that the Business side of MS handle Exchange for Outlook. I would suggest that you have a telephone call with them to see what they will do. They seem to be more receptive if you have a business subscription. If I have your email address I can forward further information to you regarding my communication with the business side of MS and which version I believe the issue began. They actually recognized there was an issue, built a business case and were to review with the back end folks. However, when they realized I had a personal subscription, the issue was dropped.
Can you please let me know how you make out.
Good luck.
Has this issue been resolved yet?
I am using the latest version of Outlook:
I too am also have Calendar sync issues from Outlook with my SHAW/ROGERS Exchange Active Sync account.
-If i create a calendar event from Outlook. I DONT see the calendar event in webmail.shaw.ca.
-If i create a calendar event from webmail.shaw.ca. I DO see the calendar event in OUTLOOK.
Although if i DELETE that Calendar event (created from webmail.shaw.ca) from my OUTLOOK Calendar, it DOES sync and delete from webmail.shaw.ca
Further testing Calendar syncing from my GMAIL App, on my Android device that has my SHAW/ROGERS Exchange Active Sync account configured.
Calendar entries sync both ways.
The issue lies somewhere with OUTLOOK on initial Calendar event creation.....
Not sure when this issue happened but for me it was sometime during the summer, 2024. After reveiwing my calendar events that i make on OUTLOOK compared to what is showing on webmail.shaw.ca.