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Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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MS exchange is a Microsoft product which we don’t support. We only support email issues when accessing the webmail.
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Then they need to remove ActiveSync as an option - because it is running on their server. Microsoft doesn't support software running on other company servers but can help them investigate and troubleshoot when Microsoft software installed by a 3d party provider does not work correctly.
MS is becoming such a sprawling almost-monopoly that it is starting to act like government bureaucracy (e.g. medicare and social security are tightly interwoven but when you need help navigating the rats nest of forms and processes interconnecting the "services", ssa.gov points you to cms.gov and cms.gov points you to medicare.gov and medicare.gov points you back to ssa.gov and then, you are back to where you started 5 days ago ... :( )
Likewise MSOutlook, MS365, MSExchange, MS Teams, MS365 Business, MS CoPilot and MS CoPilot Premium are all intertwined but when you need help with navigating the maze, each one points you to another (or worst case, points you to a 3rd party) until you find yourself, days later, back where you started.
Thus, what I've seen is that a unified tool suite like Outlook/Word/Excel/Powerpoint starts out as a technologically efficient way to provide a suite of interoperating tools to boost productivity but when the "technology" is ripped apart into separate business units and legal entities with layers of bureaucracy, the benefits of the simple efficiency or unified technology is lost and what was gained in productivity is now lost in a tangle of business processes with legal constraints on each business. The result is that something that is technologically "simple" like extracting an appointment from an email and adding it to your calendar which takes a few seconds (at most) becomes a nightmarish multi-day task of support from multiple organizations who don't work together; It is so inefficient that the organizations have to set up their own support teams to deal with each other and their customers!!
And so, the lesson for me is: Instead of waisting days navigating what is most likely a dead end, spend a couple of days writing my own amateurish script, to read my emails, scan for meetings and appointments and enter them into my calendar. Hopefully, the giant bureaucracy will eventually figure it out but until then, I do work instead of wasting my time trying to push a behemoth to fix their "productivity tool".
