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Microsoft reported on February 29th that the connection issue for MS 365 using Exchange ActiveSync had been resolved.
I then changed my settings to allow for updates as I too had lost my Exchange connection. The update installed was 2402 (Build 17328.20162).
The update however, has now created an issue with the MS 365 calendar not syncing with my iPhone and Webmail. This only occurs when I'm using the MS 365 calendar on my laptop to add or change an event. The entry or change does not show up on my iPhone or webmail. However, when I use my iPhone calendar or Webmail calendar to create an event or change an event, it does show up in the MS 365 calendar on my laptop? Go figure.
I have deleted and set up my account on my iPhone. I have uninstalled MS 365 and reinstalled from my MS Account. The version reinstalled is 2401 (Build 17231.20236). No change.
I use Shaw/Rogers as my email provider.
Please help.
Thanks
Barry
Calgary, Canada
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I will - it might be later tomorrow at the earliest, but possibly later.
Thank you Diane.
Please let me know what you find out.
Best Regards
Barry
Calgary, Alberta.
I will need to check with support - but yes, it sounds like there is a bug in the process.
Good morning Diane,
Thank you very much for the screen shots, etc. I reinstalled 16.0.17126.20132 and everything seems to be working fine. Also disabled any further updates.
I want to further explain the issue I was having after I installed the updated version which advised (02/29) that a fix was in place.
The Exchange ActiveSync connection worked, however, my MS 365 calendar on my laptop was not syncing with my iPhone and Webmail. This only occurs when was using the MS 365 calendar on my laptop to add or change an event. The entry or change does not show up on my iPhone or webmail. However, when I use my iPhone calendar or Webmail calendar to create an event or change an event, it does show up in the MS 365 calendar on my laptop?
After installing 16.0.17126.20132, I'm able to make an entry using my MS 365 calendar on my laptop and it shows up on my iPhone. So that's great, however, it tells me that the new versions still have a bug.
Please check and advise.
Thanks
Barry
Calgary, Alberta.
Follow the steps in that article - I have screenshots in this article - https://www.slipstick.com/outlook/uninstall-update-office-click-run/ - but my samples are for a different version. You need to use the command line in the Microsoft article- I use one command line in my article because I think its easier for people unfamiliar with the command prompt.
"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.17126.20132
Disclaimer: slipstick.com is a site I run as a Microsoft MVP and the content is much more accurate and relevant than a general internet search. While the site is in English, there are translations options under the search box.