Microsoft 365 Calendar Won't Sync with iPhone or Webmail

Anonymous
2024-03-07T00:11:06+00:00

Microsoft reported on February 29th that the connection issue for MS 365 using Exchange ActiveSync had been resolved.

I then changed my settings to allow for updates as I too had lost my Exchange connection. The update installed was 2402 (Build 17328.20162).

The update however, has now created an issue with the MS 365 calendar not syncing with my iPhone and Webmail. This only occurs when I'm using the MS 365 calendar on my laptop to add or change an event. The entry or change does not show up on my iPhone or webmail. However, when I use my iPhone calendar or Webmail calendar to create an event or change an event, it does show up in the MS 365 calendar on my laptop? Go figure.

I have deleted and set up my account on my iPhone. I have uninstalled MS 365 and reinstalled from my MS Account. The version reinstalled is 2401 (Build 17231.20236). No change.

I use Shaw/Rogers as my email provider.

Please help.

Thanks

Barry

Calgary, Canada

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2024-04-16T18:25:35+00:00

    Hi, I'm Diane and I'm happy to help you today. >> I use Shaw/Rogers as my email provider. >> Added to classic Outlook as an Exchange Active Sync account, correct? The bug was fixed in fixed in Outlook Desktop Version 2402 Build 17328.20068 and higher. You have higher version, so it should be working. If you follow the instructions in this article to revert to the older build, does two-way syn c work again? https://support.microsoft.com/office/outlook-desktop-exchange-activesync-connections-stopped-working-in-version-2401-da2dc0dd-297e-48ba-b6d9-ab18f5d522fc Let me know how it goes, I'm here to help you further if needed. -- Diane

    Hi Diane,

    I'm really sorry to be a pest, but I would really like to hear from you.

    Are you still able to help me with the syncing issue on newer software updates?

    Please and thanks.

    Barry

    Calgary, Canada

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  2. Anonymous
    2024-04-16T18:21:02+00:00

    Hi Diane,

    I'm really sorry to be a pest, but would really like to hear from you.

    Please and thanks.

    Barry

    Calgary - Canada

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  3. Anonymous
    2024-04-10T16:57:26+00:00

    Hi Diane,

    Are you still available to help me with this issue?

    I have been trying to contact you since mid March.

    Please advise.

    Thanks

    Barry

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  4. Anonymous
    2024-04-01T16:21:04+00:00

    Hi Diane,

    Can you please status on this issue.

    Thanks

    Barry

    Calgary

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  5. Anonymous
    2024-04-01T16:19:16+00:00

    Hi Dianne,

    Do you have any updates to share.

    Thanks

    Barry

    Calgary

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