This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Microsoft reported on February 29th that the connection issue for MS 365 using Exchange ActiveSync had been resolved.
I then changed my settings to allow for updates as I too had lost my Exchange connection. The update installed was 2402 (Build 17328.20162).
The update however, has now created an issue with the MS 365 calendar not syncing with my iPhone and Webmail. This only occurs when I'm using the MS 365 calendar on my laptop to add or change an event. The entry or change does not show up on my iPhone or webmail. However, when I use my iPhone calendar or Webmail calendar to create an event or change an event, it does show up in the MS 365 calendar on my laptop? Go figure.
I have deleted and set up my account on my iPhone. I have uninstalled MS 365 and reinstalled from my MS Account. The version reinstalled is 2401 (Build 17231.20236). No change.
I use Shaw/Rogers as my email provider.
Please help.
Thanks
Barry
Calgary, Canada
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This issue has been going on since Dec 2023. It worked for 10+ years prior. MS has done nothing to fix it. There are hundreds of customers with web posts on this. MS is so big and each department has blamed the other for this, and due to the size of MS there is zero accountability.
HI Jos,
I've been trying to get this issue resolved for several months. Each time I'm in communication with MS, they appear to understand the issue, say they will involve their engineers and get back to me. However, I never hear from them again. Very frustrating. I'm now in contact with their business side as I'm told these folks are the ones who manage the Exchange Active Sync for MS. Fingers crossed.
Barry
I’m having exactly the same issue. Frustrating. I’m also with Shaw in Canada. I’m rolled back to Office Build 2312 where this is not an issue.
Was this resolved? I am having the same issue and I am looking for a resolution.
Dawn
Hi Dawn,
Thanks for reaching out. This issue has become very frustrating! I contacted Microsoft yesterday and actually got to speak to a live agent. He committed to following up with their engineers and left me an email address to follow up with him in a couple of weeks. I believe he understood the issue. Time will tell?
Please send me a note in a few weeks to see if I have an update.
Are you in Canada?
Barry
Was this resolved? I am having the same issue and I am looking for a resolution.
Dawn