High CPU for multiple processes Microsoft 365

Anonymous
2024-01-01T17:07:45+00:00

In the last several days I have noticed my laptop CPU fan blowing constantly. The culprit seems to be 4 identical processes using the same amount of CPU as each other continuously hovering at about 8-12%. This keeps the fan blowing 24/7.

The Task Manager shows the Process name as "Microsoft 365 and Office (32 bit)" and no Office applications are running. When I view the details the executable names are "odt____.tmp.exe" with the underscores representing some 3- 4-character hex value, e.g. C67A.

I can end the tasks but they come back after a time and the CPU fan turns on again.

What are these processes and can I turn them off?

TIA

BTW, I tried to include a screenshot, but the image upload doesn't work.

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Anonymous
    2024-01-09T12:56:02+00:00

    Hello my friends,Here I solved the problem by running the command sfc /scannow and restarting the laptop. No more processes of "odt____.tpm", sometimes had more than 5 processes using 13% of CPU each process

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  2. Anonymous
    2024-01-09T09:08:06+00:00

    Look in C:*Windows*\Temp

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  3. Anonymous
    2024-01-08T17:34:02+00:00

    Same issue here.

    I restart the computer (cause the files are in use and I couldn't stop them in task manager) and delete the files in C:\Windows\Temp, but I save the .txt logs in another location before deleting them too.

    It stops the high usage of CPU and 3 days passed, it is not back yet. But the reason this happened...no idea.

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  4. Anonymous
    2024-01-04T21:31:29+00:00

    Same problem here

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  5. Anonymous
    2024-01-04T13:48:26+00:00

    This was what support advised but for those running on an MDM, Intune or otherwise, they would also have to stop the app package from forcing an update after this downgrade.

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