Unexpected charge on my bank account

A charge in the amount of $107.24 (REF# 0791) was executed on 2/29/2024. I do not have an active Microsoft 365 subscription and this is a written request for a full refund to my account.

David Gotler

My Microsoft 365 was purchased on 01/19/2023 on the day I purchased a computer from Office Depot. and was canceled on 01/27/2023 the day I returned the computer to Office Depot. The $109.24 charges in 2023 was credited back to me through Bank of America. No other charges should occur; however, Microsoft charged my bank the same amount ($109.24) again this year. The new charges should be returned to me, and the account should be wiped out from the system. Thanks

Jack Malek

My Microsoft 365 was cancelled last year, and I received the charges back through Bank of America. Your bill on 02/20/2024 to Bank of America (Microsoft*Microsoft 365 Fmsbill.info WA) in the amount of $109.24 should be canceled. Thank you,

Jack Malek

209 Shadow Parkway,

Chattanooga, TN 37421

Phone: 423 892 2192 (H)

         423 838 3644 (C)

Please refund the charge made today.

Hi Bc911,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

Sorry for this inconvenience. If the charge is from Microsoft, you need to investigate the charge from your Microsoft billing history by signing into https://account.microsoft.com/billing/orders.

Please understand that in order to get a refund for Microsoft 365 subscription, you will need to successfully cancel your Microsoft 365 subscription.

However, found information and steps from the Microsoft article below on how to cancel Microsoft subscription: https://support.microsoft.com/office/46e2634c-c64b-4c65-94b9-2cc9c960e91b

If you are unable to find this charge in your account or canceltheMicrosoftsubscription, you can contact Microsoft support to assist you investigate this charge, use the steps below for guidance;

1. Go to http://support.office.com/home/chat
2. Describe your issue (Unknown charge) and click 'Get Help'. Then scroll down to select Contact support.
3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
4. Click ‘Chat with support agent’ > Confirm.
5. Click Start Chat.

Keep in mind that this is a user-to-user community and we cannot access your account.

Hope this helps!

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