Unexpected charge on my bank account

Anonymous
2024-02-29T08:13:40+00:00

Hi

Unexpected charge on my bank account, would like to investigate and cancel, ultimately asking for refund.

Please confirm how to

Thanks

Microsoft 365 and Office | Subscription, account, billing | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

85 answers

Sort by: Newest
  1. Anonymous
    2024-05-29T09:40:25+00:00

    I made an order for £10 to credit my sons Xbox account yesterday evening via the Xbox family app. The payment for £10 was taken 12 times, 5 of which were refused by my bank, leaving 7 x £10 still outstanding. My sons Xbox wasn’t credited for any of the transactions. The outstanding transaction numbers from my bank are as follows:

    MDPUCMVKC

    MDPUCHYKC

    MDPWDTYKA

    MDPWDQHKA

    MDPDF99J2

    MDPDF4LJ2

    MDPDFWXJ2

    These are the number I have been given by my bank, who have advised me to contact you.

    The Xbox account that should have been credited is: ******@outlook.com

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-05-28T14:18:12+00:00

    I switched my account to basic of $19 plus taxes but was charged the $90.85 please adjust

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2024-05-19T11:36:14+00:00

    I have been charged for subscription that I didn’t sign up and £79.99 I need this to be refunded and cancel if possible

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-05-17T20:27:49+00:00

    Hi

    I´ve got an unexpected charge on my bank account on 16 May 2024, what worry me the most is that I have no payment methods in my microsoft account, there is not record of any transaction in the last 60 days but my bank account was charged with an automatic renewal of microsoft 365 for Orfa Ramirez which I don´t want to renew

    For the reasons above I kindly request to reverse the charge to get my money back

    Thanks Jorge Casallas

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-05-10T14:11:35+00:00

    There's a $59 charge on my account. And it has been moved from my bank, causing me to have overdraft. I needed to refund it as soon as possible. I have checked all of my Xbox accounts. And none of them have this bill to it so I. Also want to know what account got bills? I know it got sent to mine, however. I need to know which xbox it went to

    Was this answer helpful?

    0 comments No comments