Cannot access account with Authenticator because it wants me to use Authenticator to authenticate

Anonymous
2024-01-31T23:31:52+00:00

I can't post this from the account I'm having issues with, but I am trying to get an Authenticator account set up for my Office 365 account, but whenever I try to do that, it asks for the code in Authenticator. But since it isn't set up with Authenticator yet, I cannot give it a code. I'm stuck in a catch 22. I've heard I can get a new QR code if I login and look under security settings, but I cannot login without getting my code from Authenticator, which I don't have set up yet. And I called MS support and they sent me a link to do it, but it will not let me access without the Authentication code from Authenticator, which I cannot access, because it isn't set up yet.

Any help from anyone? Just switch to Google? The only reason I need to do this is because I changed the account password. It didn't need me to authenticate to do that. But it does need me to update that same password change on my phone. So stupid.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-10-23T22:11:27+00:00

    Are we wasting our time here? Does MS even look at this "Community Board"? I'm going to say no since this issue has and still is going on for 10 months now. This isn't the only thread on this subject.
    When I called their 800 number the automated system just tells you to open a ticket but I can't log in.

    I know it's a pipe dream but it sure would be nice to speak to a human...

    This is my personal account. It's my Business account that I can't log in with.

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  2. Anonymous
    2024-10-29T01:21:06+00:00
    1. Go to mysignins.microsoft.com and under security and info, manage login verification methods. Delete Microsoft Authenticator as an option and then re-add it ^2^.

    Accessing Security and Info page requires using the Authenticator App. So this advice stops at step 1.

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  3. Anonymous
    2024-11-07T01:30:55+00:00

    I have been trying to do this, and the email is also asking me to authenticate, which I can't do because the authenticator log in is also asking to be authenticated.

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  4. Anonymous
    2024-11-26T22:11:31+00:00

    I realise it is probably a little late for some people, but I found I could use https://aka.ms/accountrecovery

    When I lost my phone this year, I was able to brick it remotely which was comforting, but it also meant I was unable to get into any of my accounts thanks to MFA. I found that by using account recovery I was able to get back into things eventually. It is a PitA but I will never loose my phone again.... you will not even be able to pry it from my cold dead hands. :-)

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  5. Anonymous
    2024-11-26T23:00:38+00:00

    I realise it is probably a little late for some people, but I found I could use https://aka.ms/accountrecovery

    When I lost my phone this year, I was able to brick it remotely which was comforting, but it also meant I was unable to get into any of my accounts thanks to MFA. I found that by using account recovery I was able to get back into things eventually. It is a PitA but I will never loose my phone again.... you will not even be able to pry it from my cold dead hands. :-)

    Robert,

    Thanks for trying but the e-mail that I am having issues with was for my business account. Using that link and entering that e-mail it says it can't find it.
    I know that e-mail is still good because it takes the password then asks for the Authenticator code. I even tried recreating the account but it says that e-mail was already in use.

    Zyxian

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