Cannot access account with Authenticator because it wants me to use Authenticator to authenticate

Anonymous
2024-01-31T23:31:52+00:00

I can't post this from the account I'm having issues with, but I am trying to get an Authenticator account set up for my Office 365 account, but whenever I try to do that, it asks for the code in Authenticator. But since it isn't set up with Authenticator yet, I cannot give it a code. I'm stuck in a catch 22. I've heard I can get a new QR code if I login and look under security settings, but I cannot login without getting my code from Authenticator, which I don't have set up yet. And I called MS support and they sent me a link to do it, but it will not let me access without the Authentication code from Authenticator, which I cannot access, because it isn't set up yet.

Any help from anyone? Just switch to Google? The only reason I need to do this is because I changed the account password. It didn't need me to authenticate to do that. But it does need me to update that same password change on my phone. So stupid.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-05-22T17:01:38+00:00

    I am on the same boat. I have friends who work there so I have asked them to reach out and see if they can find me a solution.

    1. Business account I am the admin
    2. new phone at some point.
    3. Doom Loop of using authentication to login in the authenticator.
    4. Called customer service only to lead me to the web page we have to log in.

    I know when I created the account that this might be a problem. I wanted to use other emails or other forms of authentication, but there were no options. I am computer competent, but there has to be a solution to this.

    Any web version where I have to log in is not going to work.

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  2. Anonymous
    2025-06-10T16:29:21+00:00

    they can't login to their account. how do you expect them to do this? What a dumb answer the the question here.

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  3. Anonymous
    2025-06-10T18:15:59+00:00

    I can't believe this thread has been going on for 1.5 years with out any resolution. It is quite dumb.

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  4. Anonymous
    2025-06-25T20:25:41+00:00

    this is so Microsoft ...

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  5. Anonymous
    2025-07-10T06:41:38+00:00

    Hello Roderick,

    I'm facing the same issue with my work account. I tried doing the instructions as mentioned above - "Go to mysignins.microsoft.com" - needs a code again, which a loop again. Can you help me here?

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