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I can't post this from the account I'm having issues with, but I am trying to get an Authenticator account set up for my Office 365 account, but whenever I try to do that, it asks for the code in Authenticator. But since it isn't set up with Authenticator yet, I cannot give it a code. I'm stuck in a catch 22. I've heard I can get a new QR code if I login and look under security settings, but I cannot login without getting my code from Authenticator, which I don't have set up yet. And I called MS support and they sent me a link to do it, but it will not let me access without the Authentication code from Authenticator, which I cannot access, because it isn't set up yet.
Any help from anyone? Just switch to Google? The only reason I need to do this is because I changed the account password. It didn't need me to authenticate to do that. But it does need me to update that same password change on my phone. So stupid.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Roderick, when using this step for my student account for step one it is still asking my to authenticate when logging in. So this in fact does nothing to resolve the issue.
This experience and the lack of viable solutions presented on this thread, in addition to the extreme lack of customer support by Microsoft is a profound reminder of why I went to Mac and Google so many years ago. I wouldn't be using it now but for a new job that requires it and, now, I'm locked out of everything, including my personal Skype account. This issue has clearly persisted for more than a year and Microsoft has clearly done nothing to resolve it with a simple, easy fix that does not require you contacting an administrator to completely reset everything. People have every right to be angry and put Microsoft on blast for creating this kind of frustration that forces people toward madness.
None of the solutions offered in this thread eliminates the need to submit a code from an Authenticator app that you cannot access. You cannot even set up the Authenticator app WITHOUT %&^*ING ACCESSING THE AUTHENTICATOR APP!!!! 🤬🤬🤬. If MS had any sense of decency that wasn't overridden by it oligopolic power over the massess it would fix this issue yesterday.
I solved it, here are the steps:
- Sign-In to your microsoft account;
How did you sign in without it asking for a code from the Authenticator?
Because that is the issue of this thread. Not being able to log in because the log in wants you to use the Authenticator.
I'm logged in with my personal account is how I'm able to post here. It's my Microsoft Business account that I can't get into.
This worked! After trying 100 different things this did it! Yes, and I did do a little dance and laughed hysterically!
I solved it, here are the steps: