Cannot access account with Authenticator because it wants me to use Authenticator to authenticate

Anonymous
2024-01-31T23:31:52+00:00

I can't post this from the account I'm having issues with, but I am trying to get an Authenticator account set up for my Office 365 account, but whenever I try to do that, it asks for the code in Authenticator. But since it isn't set up with Authenticator yet, I cannot give it a code. I'm stuck in a catch 22. I've heard I can get a new QR code if I login and look under security settings, but I cannot login without getting my code from Authenticator, which I don't have set up yet. And I called MS support and they sent me a link to do it, but it will not let me access without the Authentication code from Authenticator, which I cannot access, because it isn't set up yet.

Any help from anyone? Just switch to Google? The only reason I need to do this is because I changed the account password. It didn't need me to authenticate to do that. But it does need me to update that same password change on my phone. So stupid.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-02-05T07:02:07+00:00

    The security info wants authentication from authenticator and if you cant use the authenticator then it asks in a different was to to use the authenticator app. Everylink requires the authenticator app which you are trying to reset up because of a new phone. Cant you send a code via email or SMS? It is stupid how you guys did not fix this as yet. I am at work and I am stuck for days on this. Anything you do it wants a code either from the app or to the app and with a new phone that you are trying to setup.

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  2. Anonymous
    2025-02-03T19:17:16+00:00

    I have been struggling with this issue for the past year also. Finally my credit card expired and I had to deal with it. Start over with a new subscription and sign up for the Business Assist ($5 per month extra, but you can cancel as soon as you get it resolved). Once your new account is setup, Business Assist can migrate your old and new account together and you are back in business. It's a dumb solution, I know, but it is the only way to solve it unfortunately!

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  3. Anonymous
    2025-01-23T06:02:49+00:00

    Still asks me to authenticate even in incognito - but i cant get into the app due to the circular problem

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  4. Anonymous
    2025-01-23T05:59:22+00:00

    It still asks you to authenticate in the app in order the change the sign in settings

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