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I can't post this from the account I'm having issues with, but I am trying to get an Authenticator account set up for my Office 365 account, but whenever I try to do that, it asks for the code in Authenticator. But since it isn't set up with Authenticator yet, I cannot give it a code. I'm stuck in a catch 22. I've heard I can get a new QR code if I login and look under security settings, but I cannot login without getting my code from Authenticator, which I don't have set up yet. And I called MS support and they sent me a link to do it, but it will not let me access without the Authentication code from Authenticator, which I cannot access, because it isn't set up yet.
Any help from anyone? Just switch to Google? The only reason I need to do this is because I changed the account password. It didn't need me to authenticate to do that. But it does need me to update that same password change on my phone. So stupid.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Roderick,
Thanks for the message, i tried as shared above message and its working, I logged on my account ..
Thanks,
Dilhibabu U
I resolved this issue. Our IT Admin was able to add my new device and disable the old device. It turns out my authenticator was still active in my old phone, so it was tricking it into sending the OTP there. Anyway, I added my phone number and another email so that I don't rely on the authenticator alone next time.
Thanks to those on the forum who have replied. I was hoping someone from Microsoft would look into this issue. My course of action....
If they will not do it, then I will cut the payment from the credit card company. I will do this as a last resort as I wouldn't be surprised if Microsoft sends collections after me or dings me on my credit report. Maybe I am paranoid here, but would rather they just cancel the account.
Microsoft, you need to get your AI engine to figure out when someone actually needs to talk to a human.
That is so ridiculous. How can they go to mysignins if they can't sign in!
I am the administrator for the login in question, and MFA is disabled and there's no requirement for Authenticator, but still, the account that's being used to log in to a new device is asking for authenticator app, which has never been set up.
There's nobody to call. It's me, and there's nothing more I can do to fix the problem without getting a degree in deciphering microsoft admin help pages, which also go in a terminal loop.
It's ridiculous.
I am here looking for solution for this problem mentioned above and It's sad there is no solution for this loop. So frustrating and sad! Even can't login to cancel the subscription. I need to delete resources because I can't use them in Azure which is now costing me money and can't do anything. Don't know if command line works to delete all resources and shut down the account. Sad news from microsoft!