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I can't post this from the account I'm having issues with, but I am trying to get an Authenticator account set up for my Office 365 account, but whenever I try to do that, it asks for the code in Authenticator. But since it isn't set up with Authenticator yet, I cannot give it a code. I'm stuck in a catch 22. I've heard I can get a new QR code if I login and look under security settings, but I cannot login without getting my code from Authenticator, which I don't have set up yet. And I called MS support and they sent me a link to do it, but it will not let me access without the Authentication code from Authenticator, which I cannot access, because it isn't set up yet.
Any help from anyone? Just switch to Google? The only reason I need to do this is because I changed the account password. It didn't need me to authenticate to do that. But it does need me to update that same password change on my phone. So stupid.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
they can't login to their account. how do you expect them to do this? What a dumb answer the the question here.
I am on the same boat. I have friends who work there so I have asked them to reach out and see if they can find me a solution.
I know when I created the account that this might be a problem. I wanted to use other emails or other forms of authentication, but there were no options. I am computer competent, but there has to be a solution to this.
Any web version where I have to log in is not going to work.
It says "cannot remove Authenticator this time "
what is funny is I am having the same problem with google and "googled" a search for the problem ... well ... google search works fine but the problem also exists on google authenticator.
I had to call the support number, and say I was a business user and say, "Trouble logging into my M365 account." when prompted.
Finally got a person. They took all my info and said an engineer needed to be assigned. Then I waited. No contact. Called back, did the same thing but with a ticket number now. Talked to a person and they apologized and said they would escalate. Got an email within an hour with an engineer assigned but would be a few days before they could get to me. they did get back to me and after a few call backs and confirmation of identity for both Admins on account, all fixed but (way too much) patience was required.
Seems like getting a new phone caused the Authenticator to break and both our admins upgraded phones at the same time.