Cannot access account with Authenticator because it wants me to use Authenticator to authenticate

Anonymous
2024-01-31T23:31:52+00:00

I can't post this from the account I'm having issues with, but I am trying to get an Authenticator account set up for my Office 365 account, but whenever I try to do that, it asks for the code in Authenticator. But since it isn't set up with Authenticator yet, I cannot give it a code. I'm stuck in a catch 22. I've heard I can get a new QR code if I login and look under security settings, but I cannot login without getting my code from Authenticator, which I don't have set up yet. And I called MS support and they sent me a link to do it, but it will not let me access without the Authentication code from Authenticator, which I cannot access, because it isn't set up yet.

Any help from anyone? Just switch to Google? The only reason I need to do this is because I changed the account password. It didn't need me to authenticate to do that. But it does need me to update that same password change on my phone. So stupid.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

77 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-10-07T21:06:50+00:00

    I have this same exact issue. I used G00gle for 11 years and never had one single problem like this! Something like this was my biggest fear about switching. The only reason why we even switched was so we could more seamlessly draft joint word docs. I guess the joke is on us for thinking it would be a wise change.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-09-11T08:05:52+00:00

    good morning,

    I have the same problem, but it doesn't allow me in mysignins.microsoft.com, because it still asks me for a code from the authenticator app, which is still not working. The authenticator app is also asking me for a code. What should I do?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-08-22T02:32:40+00:00

    It's August 21st now and still no luck. I have tried contacting my domain host and all of their solutions revolve around changing Microsoft settings and I get stuck in the loop, again. I'm surprised I even got back into this forum because the last several times I tried I get stuck in the loop and gave up. I'm working on doing whatever I can to get away from Micrsoft. It's one thing for this many people to have issues, but another to have no real solutions.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-08-22T00:06:45+00:00

    you replied to the issue with the same issue........... it. requires authenticator app to access mysignins.microsoft.com........ did you not understand the issue? how can i use authenticator app to authenticate the authenticater ****

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  5. Anonymous
    2024-08-21T05:11:08+00:00

    Thanks for sharing your experience! After multiple posts, I finally found someone in early July '24 who fixed it within 8 hours, after a 15-day business stoppage. As of today, August 21st, I have no idea how to remove my post. Can someone guide me on how to do it?

    Regards,
    Guillaume

    Special thanks to the community. I understand why people with organizations are turning to Google.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments