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I can't post this from the account I'm having issues with, but I am trying to get an Authenticator account set up for my Office 365 account, but whenever I try to do that, it asks for the code in Authenticator. But since it isn't set up with Authenticator yet, I cannot give it a code. I'm stuck in a catch 22. I've heard I can get a new QR code if I login and look under security settings, but I cannot login without getting my code from Authenticator, which I don't have set up yet. And I called MS support and they sent me a link to do it, but it will not let me access without the Authentication code from Authenticator, which I cannot access, because it isn't set up yet.
Any help from anyone? Just switch to Google? The only reason I need to do this is because I changed the account password. It didn't need me to authenticate to do that. But it does need me to update that same password change on my phone. So stupid.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Accessing Security and Info page requires using the Authenticator App. So this advice stops at step 1.
I called in and gave them my ticket number but I've been on hold for almost 4 hours now waiting for the data protection unit. I don't know how they think I can run my business without access to email for 6 days.
I solved it, here are the steps:
- Sign-In to your microsoft account;
How did you sign in without it asking for a code from the Authenticator?
Because that is the issue of this thread. Not being able to log in because the log in wants you to use the Authenticator.
I'm logged in with my personal account is how I'm able to post here. It's my Microsoft Business account that I can't get into.
I had the same absolutely infuriating problem with my authenticator app. I tried looking everywhere for a solution and neither the internet nor Microsoft has helped. After a lot of hair-pulling, I finally found a workaround. I don't know if it'll work for everyone, but hopefully it helps someone.
Hopefully those instructions are clear enough and they help.
It's August 21st now and still no luck. I have tried contacting my domain host and all of their solutions revolve around changing Microsoft settings and I get stuck in the loop, again. I'm surprised I even got back into this forum because the last several times I tried I get stuck in the loop and gave up. I'm working on doing whatever I can to get away from Micrsoft. It's one thing for this many people to have issues, but another to have no real solutions.