Onedrive's downloading speed is tremendously slow

Anonymous
2023-12-25T08:19:57+00:00

Hi everyone,

I'm confused by the fact of Onedrive's downloading speed to be very slow. I'm trying to download my video file from Onedrive and the speed is 1 MB/s only, having internet channel speed 100 mbps. Download speed from competitor's servers (Mega.nz, FREE Plan) is 10 MB/s, which utilizes my whole channel. The funny thing is that the upload speed was 10 MB/s to Onedrive's servers, but the download speed is only 1 MB/s.

I've removed any limits on download speed in Onedrive app, updated the app, changed TCP congestion protocol to BBR, but the result is the same.

Attaching here the pictures:
Onedrive download speed

Mega.nz download speed

Speed test (Microsoft)

Speed test (Ookla)

I'm quite aware of other complaints on Onedrive's download speed, but still hope for a resolution. I've sent my question to Onedrive's tech team, but here I'm posting to:

  1. Get more ideas on how to solve this issue
  2. Attract more attention to the problem

Onedrive app version for Windows 64: 23.246.1127.0002

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-04T20:12:25+00:00

    This is absolutely the case. It is common with cloud platforms to get your data uploaded very fast, but if you want it back, well that's going to cost you one way or another. Time is what it is costing you at this point. This is why these solutions are not viable for recovery from disaster at a large scale. Imagine trying to restore critical business data from a failed server or something like that. You would be here for days or even weeks trying to get your server running again. This is a great reminder that you need to test your backup and recovery plan regularly. You may find that getting the backup there is easy, but restoring it could be weeks. I see this all the time professionally. People put all of their stuff in OneDrive or a similar cloud storage/backup solution and think they are safe. But then when a disaster happens they are at the mercy of the download speed, and suddenly find that the investment in local backup storage is worth the expense.

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  2. Anonymous
    2024-08-08T23:41:51+00:00

    Hey Bryll,

    Thanks for your response. It wasn't helpful. As you can tell from the plethora of replies, we all have a razor sharp knowledge of computer technology, but also an experience of using Microsoft products on a daily basis. Just to clarify, that experience is painful.

    Every day I beg, on bleeding knees, hands clasped together with tears in my eyes pleading with my team and my clients to move away from any and all Microsoft products. My prayers are thus far unanswered.

    I'm currently rocking 10 kbps download speeds on a 4tb file at 00.34 in the morning. I dare you to talk to me about network congestion or background applications.

    What I am interested in, is borrowing the (surely) patented "Microsoft Time Machine" that allows, encourages and excuses download speeds and customer service reminiscent of 1983.

    I've always wanted to see Cyndi Lauper in concert.

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  3. Anonymous
    2024-08-28T15:21:44+00:00

    Hey, I just turned off my VPN and the speeds jumped up really good! :) Maybe they don't like VPNs?

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  4. Anonymous
    2024-08-28T15:32:44+00:00

    I wish it were that simple. I've tried VPN on/off/upside down/backwards/domestic servers/int'l servers/Cyndi Lauper servers. No difference.

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  5. Anonymous
    2024-08-31T16:18:34+00:00

    I have the same problem. Tried different internet connections and the problem persists. I am now using Google Drive and Dropbox to download other files, and I can download with the speed going over 25MB/s, but OneDrive limits the download rate at 1MB/s maximum.

    I will definitively cancel my One Drive subscription because it makes impossible to work properly managing the files...

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