Onedrive's downloading speed is tremendously slow

Anonymous
2023-12-25T08:19:57+00:00

Hi everyone,

I'm confused by the fact of Onedrive's downloading speed to be very slow. I'm trying to download my video file from Onedrive and the speed is 1 MB/s only, having internet channel speed 100 mbps. Download speed from competitor's servers (Mega.nz, FREE Plan) is 10 MB/s, which utilizes my whole channel. The funny thing is that the upload speed was 10 MB/s to Onedrive's servers, but the download speed is only 1 MB/s.

I've removed any limits on download speed in Onedrive app, updated the app, changed TCP congestion protocol to BBR, but the result is the same.

Attaching here the pictures:
Onedrive download speed

Mega.nz download speed

Speed test (Microsoft)

Speed test (Ookla)

I'm quite aware of other complaints on Onedrive's download speed, but still hope for a resolution. I've sent my question to Onedrive's tech team, but here I'm posting to:

  1. Get more ideas on how to solve this issue
  2. Attract more attention to the problem

Onedrive app version for Windows 64: 23.246.1127.0002

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-06T19:44:17+00:00

    I think it's interesting that there are so many forums posts about this topic, and, every time it seems that a Microsoft support agent chimes in with all these tips for the end user to try to improve performance, seemingly implying (or outright saying) that the issue is not Microsoft but rather that customer.

    Let's be very clear here, the issue is Microsoft and it is throttling. Not only that, but Microsoft very clearly says that they throttle OneDrive and Sharepoint. Hopefully this helps folks at least in understanding what the issue is and stops people from needlessly troubleshooting their own setup ad infinitum.

    Here are a couple Microsoft published resources on the topic. Note, these pages largely refer to Sharepoint (or Sharepoint Online) but make no mistake that this encompasses the OneDrive service as well (as OneDrive and Sharepoint are largely the same and are overlapping in feature and function).

    https://learn.microsoft.com/en-us/sharepointmigration/sharepoint-online-and-onedrive-migration-speed https://learn.microsoft.com/en-us/sharepoint/dev/general-development/how-to-avoid-getting-throttled-or-blocked-in-sharepoint-online

    Of particular note, a few key pieces you may want to take away from these published pages:

    • We have implemented tighter throttling limits on background apps (migration, DLP and backup solutions) during weekday daytime hours. You should expect that these apps will achieve very limited throughput during these times. However, during evening and weekend hours for the region, the service will be ready to process a significantly higher volume of requests from background apps.
    • Can Microsoft turn off the throttle to help me with migration? No. Throttling is in place to protect the reliability and availability of the service. Throttling rules cannot be disabled or suspended.

    I can confirm from considerable experience doing many company migrations and integrations that the throttling eases during evening and weekend hours.

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  2. Anonymous
    2024-11-25T05:23:43+00:00

    Similar problem for me. I have a 64bit Windows laptop and 800Gb of photos and video that I want to download from OneDrive (and then move to an Apple environment). As discussed / commented there are plenty of people with the same, slow download issue.

    To work around it somewhat I am now using the OneDrive app which is installed on the laptop.

    I have reasonable hard drive space on my laptop so I am able to (a) select a folder in OneDrive then (b) right click to access "Always keep on this device".

    This downloads the folder/files at a more acceptable (but not fast) 3-4MB/s compared to 50-120KB/s from the browser. I can then move them to a large SSD until I'm ready to start uploading to Apple.

    *******************************************************************************************************************************

    ********************************************************************************************************************************

    This process may be obvious to everyone already (if so my apologies) but it has helped me commence the process of moving my files without waiting weeks/months.

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  3. Anonymous
    2024-11-25T04:28:15+00:00

    We are all living with Onedrive issues as a showstopper for more than one Christmas now and one more Christmas in a month now. I have asked Microsoft for refund of laid money for onedrive subscription. All should ask refund.

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  4. Anonymous
    2024-11-25T03:27:14+00:00

    Of course if you only have a few files then using OneDrive to download is a pain but not insurmountable.

    BUT if you have 1,000's of files (like a lot of people do - that's the purpose of using a Cloud drive) then it's not useful to use your proposed method. Thanks anyway.

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  5. Anonymous
    2024-11-24T08:25:51+00:00

    I try to check the file that I want to download on website and then click download button. The process will be done through browser and it seems faster then native app.

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