Onedrive's downloading speed is tremendously slow

Anonymous
2023-12-25T08:19:57+00:00

Hi everyone,

I'm confused by the fact of Onedrive's downloading speed to be very slow. I'm trying to download my video file from Onedrive and the speed is 1 MB/s only, having internet channel speed 100 mbps. Download speed from competitor's servers (Mega.nz, FREE Plan) is 10 MB/s, which utilizes my whole channel. The funny thing is that the upload speed was 10 MB/s to Onedrive's servers, but the download speed is only 1 MB/s.

I've removed any limits on download speed in Onedrive app, updated the app, changed TCP congestion protocol to BBR, but the result is the same.

Attaching here the pictures:
Onedrive download speed

Mega.nz download speed

Speed test (Microsoft)

Speed test (Ookla)

I'm quite aware of other complaints on Onedrive's download speed, but still hope for a resolution. I've sent my question to Onedrive's tech team, but here I'm posting to:

  1. Get more ideas on how to solve this issue
  2. Attract more attention to the problem

Onedrive app version for Windows 64: 23.246.1127.0002

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-05-15T06:30:52+00:00

    What is the email is of legal team Of Microsoft, as no point in wasting time with no clue inexperienced customer service people. They are just playing around and not refunding money.

    I am stuck badly with Onedrive as Miceosoft is not refunding money and also not giving download of my own data. No one is allowed to download data if huge as intentionally bug introduced so Microsoft can continue showing revenue of cloud from non working product onedrive.

    Hope Microsoft will respond with legal team email id, so maasive complain can be filed instead of flooding internet with bugs of Microsoft onedrive and office.

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  2. Anonymous
    2025-05-15T03:04:26+00:00

    Also having the same issue. It's 2025, and I'm on the 365 plan with 1TB and I am also receiving absolutely ridiculous slow speed. I have a PC (I7-11700KF, 32GB ram, 2060 GPU) and I am still receiving these speeds. Not to mention I have GIGABIT ETHERNET. 1GB PER SECOND. It has to be Microsoft's end, because I can't download a 3 GB FILE?! FROM ONEDRIVE OR MY EXPLORER! It doesen't even know when it will complete?! It gets stuck on "Calculating" for awhile. I should not have to wait that long ON A PREMIUM SERVICE! This blows

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  3. Anonymous
    2025-05-09T18:19:09+00:00

    i have 1 TB to download and its only letting me download at 531KB/s , what kind of HORSE$$$$$ is this.... im over the data limit and trying to organize it all but I cant even download it all to go through and fix the duplicate photo/video uploads because at this rate it will take me 523 hours....almost 22 days, wth? this is terrible...

    I'm hardwired to 1Gb/1Gb service and speedtest accurately for what i pay for and I work for my ISP so I know its all setup correctly. Ive tried other browsers and incognito (not sure what that would ever matter) and still the same results, its throttled on their end for sure. I just went to go look and the download speed is now 43 KB/2 ....this should be illegal for their 1TB limit, unreal

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  4. Anonymous
    2025-05-03T19:22:18+00:00

    I am also facing this problem and only discovered it a few days ago, when I started removing my files from OneDrive to cancel my subscription.

    In total, I have over 500 GB stored on the service and only four days left before the subscription automatically renews.

    Despite having a stable internet connection of 500Mbps, the download speed I get on OneDrive is around 500KB/s. On Google Drive, I can download my files, via wifi, at least 5MB/s. On several other websites, I get similar speeds.

    In short: this is definitely not a problem with the internet providers, but with Microsoft!

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  5. Anonymous
    2025-05-02T13:02:31+00:00

    SAME, i have this issue SINCE YEARS, my download can go up to 125 MEGABYTE PER SECOND and onedrive downloads at like 2mb/s max. when i first open it, it downloads faster but it's throttling itself after two seconds to 1-2mb/s which is not on my end, it's microsofts fault and considering they have never fixed this, they know exactly what kind of **** they are doing with us. this shouldn't be legal. as a german, i count on americas justice now.

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