I was double billed. How do I get a credit for that amount?

Anonymous
2024-03-21T22:16:36+00:00

On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

91 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-01-02T15:48:16+00:00

    Good morning,

    To whom it may concern:

    I'm trying to reach someone from your company because this is the second year that our church (Friendship Baptist Church) credit card has been charged twice for a subscription 12/06/2024 for $99.99 and 12/29/2024 for $99.99 ref#F425-6816830

    Thanking you in advance for helping me get the issue corrected

    Rosalyn D Smalls

    (912) 220-4276

    ******@thefriendshipbaptist.com

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-01-02T16:35:42+00:00

    Unfortunately this doesn't happen. No one calls back. The Live Chat is hopeless too. The operator said that she couldn't find an account with my email and cut me off. I've gone back to my credit card company who have refunded me and are pursuing the overcharge now themselves.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-01-02T21:35:32+00:00

    I am being double billed this is the second month in a row of $9.04 .

    Please refund me

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-01-03T15:00:55+00:00

    Please click the following https://support.office.com/en-us/home/contact?contactUsExperienceEntryPointAssetId=S.HP.Main Type Live Agent on the box scroll down the page and click Contact support Click your product or service then select Microsoft 365 and Office Click Category and select Technical Support. Click Confirm. wait for a few minutes. Select Chat with support agent in your web browser or Provide your phone number and support agent will call you.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-01-03T16:49:03+00:00

    That doesn't help at all. I'm opening another dispute with my bank. Then I will stop the automatic renewal after the first charge next year. Then they can cancel my ghost second subscription for nonpayment.

    If I have a 365 family subscription that allows me to install it on 5 devices, why would I pay for a second subscription when I only have it installed on one device. Makes no sense,

    Was this answer helpful?

    0 comments