I was double billed. How do I get a credit for that amount?

Anonymous
2024-03-21T22:16:36+00:00

On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-26T21:51:32+00:00

    Microsoft credited my double debit with an extra years subscription. Although trying to get a refund is absolutely impossible, and the garden path is very long in all the very helpful kind ways that they pretend to assist you. Microsoft is no longer the company it was and I will be leaving at the first opportunity. Plenty of other good options available. GoodbyeMicrosoft.

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  2. Anonymous
    2025-05-13T20:52:42+00:00

    Good Afternoon,

    I was charged doubled for your Microsoft product. Once on 4/18/2025 and again on 4/17/2025.

    It states on my statement, Microsoft* 36 Redmon WA 4021 and Miscrosoft 36 MSBill info WA.

    I would like to be credit for one of the charges.

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  3. Anonymous
    2025-05-13T21:47:35+00:00

    I had to call my bank to reimburse the extra payments. Because Microsoft only showed that I had 1 subscription. The bank told me to go to my branch and cancel my bank card and get a new one. Then I cancelled my Microsoft account and when my subscription was over I opened a new account. So now it seems corrected.

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  4. Anonymous
    2025-05-15T06:18:58+00:00

    We have the same issue we were billed the first time on 02/05/2025 and the second invoice went off on Invoice Date In UTC 14/05/2025 and the first invoice was in rands then the second one was billed in USD there doesn't seem to be a way to tell whether it was fraud or MS debited twice. please assist

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  5. Anonymous
    2025-05-15T15:42:36+00:00

    I knew because I was getting billed the exact amount twice, either on the same date or few days later.

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