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On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have been charged two times for 'additional 1 TB Microsoft cloud storage'. How do I get a refund? This started in March 2025.
One account is for twobells_******@msn.com and one is for ******@outlook.com.
Al Bell
7069692618
I should recieve it all back because we already had 365 just resuntly installed so when I used my excel the system told me it was exspired so i hit the update thinking it had not updated it yet and was charged another year.
I too have been double charged $137.14 which also caused an overdraft on my account of an additional $30.00. I would like both amounts credited to my account,. April 6, 2025 was my original subscription renewal, and the additional charge was today April 15th.
Thank you,
Thanks, for your reply, I still need to know is my account subscription is paid.
Kind Regards
Bobbie
I think it is time for all of us "subscribers" to file a class action suit against Microsoft for making it so impossibly difficult and onerous to get a refund for this common accounting screw-up that is entirely Microsoft's fault. They can follow you from bedroom to office to store and on the road anywhere in the world, but they can't seem to get their billing straight. Microsoft has the ability to buy governments, so I guess if they want to weasel some bucks out of the little guys, who is gonna stop 'em?