I was double billed. How do I get a credit for that amount?

Anonymous
2024-03-21T22:16:36+00:00

On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

91 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-01-29T16:10:57+00:00

    This answer no longer applies. Microsoft removed their (your) customer service phone line and directs everyone to their support page. This is unacceptable. I have read everything and there is no longer a way to get a refund for a double billing situation.

    Do we have to go to small claims court to get a refund?

    I find it terrible for a company as large as Microsoft to have no way to speak to someone who can help.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-01-30T23:08:43+00:00

    I was double charged for Windows10/11 Pro on October 13th.

    How on earth do I get a refund for the over charge?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-01-30T23:40:32+00:00

    Don't waste your time trying to contact MS it will just make you mad and discover they could care less about customer service.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-01-31T03:51:16+00:00

    I agree. They are totally useless. They're rude, do not care and are frustrating. I got resolution through my credit card company in the end.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-01-31T04:03:39+00:00

    I am going to credit card tomorrow. Wasted more time than what's it worth. Principal now.

    Was this answer helpful?

    0 comments