I was double billed. How do I get a credit for that amount?

Hi,

You can take the following actions to fix the multiple billing issue and ask for a credit for the duplicate charge:

Examine your statement of charges: First, make sure that Microsoft really sent you two bills. In order to confirm that the same service was charged twice, review your billing statements from both March 8 and the current charge date.

Speak with Microsoft Support here: Report the duplicate billing issue to Microsoft's customer assistance as soon as you can. Usually, their website or the dashboard of your Microsoft account have contact details. Give a detailed explanation of the circumstances, including the dates and amounts of the charges as well as any pertinent account information.

Request a Refund: After getting in touch with Microsoft support, ask to have the $106.49 duplicate charge reversed. Give a clear explanation of how you were already charged for the same service on March 8 and attach any supporting paperwork or evidence you may have.

Follow Up: To make sure your refund request is being handled, get in touch with Microsoft support again if needed after making it. For your records, keep a record of any correspondence or reference numbers you get throughout the return procedure.

Keep an eye on your account: Make sure the refund is handled and applied to your account by keeping a watch on your Capital One card statement. It could take a few business days for refunds to show up, so be cautious yet patient.

You should be able to fix the double billing issue and get a credit for the duplicate charge on your Capital One card by following these instructions and getting in touch with Microsoft's customer support immediately.

I hope this helps. Please let me know if you need further help. Best Regards, Saurabh

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

I have been double billed on my VISA account for Microsoft 365 over the several months. When I go into the system, my account shows only one device being covered which is correct.

I would like to be credited for the over charges.

I was billed Feb and Mar for the same amount and it is supposed to be only once per year. Looking for credit.

I was billed TWICE (4/2/24 & 4/7/24) for the purchase on Microsoft 365 Personal. After I told my credit card of the duplicate charge requesting one of them be canceled, I received an email from Microsoft that my Microsoft 365 would be terminated on May 10th????

I tried a customer support chat session on 4/27/24 to request a refund for one of the purchases. The Chat Agent tried to tell me that he needed to cancel BOTH purchases!!!! Why?!?!?

I am only asking that my account be credited for ONE of the duplicate charges!!!!!!!!!!!!!

I need my email!!!!!!!!

I found out I was beating on the wrong door. When you (I) purchase a game for XBOX there is a site on Microsoft where all your purchases are listed. There is an opportunity to dispute charges which I have done and have received a speedy refund.

https://account.microsoft.com/billing/orders?ref=email&refd=account.microsoft.com