This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have been charged two times for 'additional 1 TB Microsoft cloud storage'. How do I get a refund? This started in March 2025.
One account is for twobells_******@msn.com and one is for ******@outlook.com.
Al Bell
7069692618
I paid with a credit card. My card company wants me to mail all my records of transactions I have proof of charges and payments when I purchased my new computer. It's a pain l .. But l am going forward with it. Never did get to Microsoft. On a reply to the credit card company They said I must like 365 since I still am using it. I paid for it twice so hopefully I can use it until i get my card refund. Then I will drop it. done with them.
GOOD LUCK Hopefully you uses a Credit card. MS hides all contact info so no one can fight them.
Latest news is I am out my money! Credit card company states I didn't reply in time so case is closed. What a rip. Getting rid of MS going Google Docs. And time for new credit card company. I am in for class action law suit.
I was double billed for $100 each on my credit card. I had returned a computer and it may not have been totally wiped clean. I would like a refund or to be able to speak to someone about this issue. I cannot find any phone number that will let me speak to a representative. PLease help.
I was double billed throught my checking account. Please help with this, the cc on file was not used, jus t charge my bank account it's ok with me to charge my account. Thanks in advance
I followed the instructions, clicked the link to receive a phone call, and entered my phone number. Then, it gave me a red-lettered error message telling me to enter a valid phone number. So now what do I do?