I was double billed. How do I get a credit for that amount?

Anonymous

On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?

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Anonymous

2024-03-21T22:54:23+00:00

Hi,

You can take the following actions to fix the multiple billing issue and ask for a credit for the duplicate charge:

Examine your statement of charges: First, make sure that Microsoft really sent you two bills. In order to confirm that the same service was charged twice, review your billing statements from both March 8 and the current charge date.

Speak with Microsoft Support here: Report the duplicate billing issue to Microsoft's customer assistance as soon as you can. Usually, their website or the dashboard of your Microsoft account have contact details. Give a detailed explanation of the circumstances, including the dates and amounts of the charges as well as any pertinent account information.

Request a Refund: After getting in touch with Microsoft support, ask to have the $106.49 duplicate charge reversed. Give a clear explanation of how you were already charged for the same service on March 8 and attach any supporting paperwork or evidence you may have.

Follow Up: To make sure your refund request is being handled, get in touch with Microsoft support again if needed after making it. For your records, keep a record of any correspondence or reference numbers you get throughout the return procedure.

Keep an eye on your account: Make sure the refund is handled and applied to your account by keeping a watch on your Capital One card statement. It could take a few business days for refunds to show up, so be cautious yet patient.

You should be able to fix the double billing issue and get a credit for the duplicate charge on your Capital One card by following these instructions and getting in touch with Microsoft's customer support immediately.

I hope this helps. Please let me know if you need further help. Best Regards, Saurabh

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93
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