I was double billed. How do I get a credit for that amount?

Anonymous

On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

91 answers

Anonymous

2025-06-03T22:58:58+00:00

I have the same issue!!!
Was this answer helpful?

0 comments No comments
Anonymous

2025-06-03T22:55:24+00:00

Same or similar
Was this answer helpful?

0 comments No comments
Anonymous

2025-06-03T22:53:12+00:00

same or similar issue!
Was this answer helpful?

0 comments No comments
Anonymous

2025-05-30T03:40:28+00:00

I have paid for the subscription, I had to pay this again to get into excel, word and nothing with my 360. This was paid back in February 2025. not sure with what's going on with my account. However Ipaid again 2 weeks ago. Just wanted to know why.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2025-05-30T00:38:20+00:00

It took me 4 months with my credit card. Had all the paper work to prove I paid. MC bailed on me once, but after several more calls. And sending them all my records on what I paid. And what I was also charged for again. They finally settled in my favor.

It is a Hassle but I wasn't giving in. Tired of all the hassle with this **** anymore! Good luck.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments