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On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I was charged three times for two windows pro upgrades. I needed an upgrade for my desktop and one for my laptop.
Can you issue a credit for the 3rd charge $99 plus tax to my AMEX
I found out I was beating on the wrong door. When you (I) purchase a game for XBOX there is a site on Microsoft where all your purchases are listed. There is an opportunity to dispute charges which I have done and have received a speedy refund.
https://account.microsoft.com/billing/orders?ref=email&refd=account.microsoft.com
I was billed TWICE (4/2/24 & 4/7/24) for the purchase on Microsoft 365 Personal. After I told my credit card of the duplicate charge requesting one of them be canceled, I received an email from Microsoft that my Microsoft 365 would be terminated on May 10th????
I tried a customer support chat session on 4/27/24 to request a refund for one of the purchases. The Chat Agent tried to tell me that he needed to cancel BOTH purchases!!!! Why?!?!?
I am only asking that my account be credited for ONE of the duplicate charges!!!!!!!!!!!!!
I need my email!!!!!!!!
I was billed Feb and Mar for the same amount and it is supposed to be only once per year. Looking for credit.
I have been double billed on my VISA account for Microsoft 365 over the several months. When I go into the system, my account shows only one device being covered which is correct.
I would like to be credited for the over charges.