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On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
March 20, 2025 I was charged twice for $109.09 for I think it was 365.Capital One credit card notified me that this was charged twice to card.
You would have to call Capital and open a fraud claim. Tell them that it was an unauthorized transaction.
I knew because I was getting billed the exact amount twice, either on the same date or few days later.
We have the same issue we were billed the first time on 02/05/2025 and the second invoice went off on Invoice Date In UTC 14/05/2025 and the first invoice was in rands then the second one was billed in USD there doesn't seem to be a way to tell whether it was fraud or MS debited twice. please assist
I had to call my bank to reimburse the extra payments. Because Microsoft only showed that I had 1 subscription. The bank told me to go to my branch and cancel my bank card and get a new one. Then I cancelled my Microsoft account and when my subscription was over I opened a new account. So now it seems corrected.