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On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Seems like a common issue with Microsoft. I stopped the automatic renewal. I'll renew and hen stop it again so the second bill wont get charged.
I need help with 3 charges I discovered I had been auto billed for in 2024:
This comes to a total of $214.46 for 2024 that I was billed and paid for.
Why was I billed 3 times for an annual fee for one home PC? I didn't authorize anything new or other devices.
Please advise on how to get this billing corrected? I don't want this to happen in 2025 again.
When I try to call your company to speak with a human, a recording will only provide this email address. I have tried numerous times to contact a live person and I am unable to get to even get a prompt to speak with a billing contact person.
I will also be taking this up with my credit card company to ensure this never happens again.
Please advise
please i have the same issue i was doubled charged 1 was on the 4th of nov 2024 on a card that was to expire that month and i was later on charged on a new card on the 5th of December 2024. i tried to check my account and investigate but it is only showing me 1 payment which reads 4th of November but also having the details of the new card.
so how do i go about this.
It is absolutely unacceptable that Microsoft is operating this way. We have no recourse, and monies are just taken off our accounts with Microsoft not refunding or giving access to subscriptions already in place.
Can someone from Microsoft please explain.
On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?
Hello - I was billed twice for Microsoft 365, once through Apple and the second on my credit card directly through this website.
Apple denied my claims for a refund.
REFUND ME ASAP YOU GUYS SHOULD AUTOMATICALLY BE REFUNDING CONSUMERS AND NOT SCAMMING THEM