A Microsoft file hosting and synchronization service.
I don't have the exact same problem, but since Microsoft in its infinite wisdom (or lack thereof!) refuses to let me post what my problem actually is and then has the unmitigated gall to claim that it resolved my problem, this seems to be the only way I can possibly get Microsoft to pay attention to me.
This is my initial request to support:
"I don't want to automatically sync files to One Drive! For some reason, when I booted up my computer this morning, it went through steps to "set up" my computer. I have no idea why Microsoft insisted on doing this, because there had been no updates to Windows. In any case, one of the screens talked about syncing all files with OneDrive. Unlike the other screens, there was no "skip it" option, only "got it". Now, the English definition of "got it" is that I understand it - NOT go ahead and do whatever you feel like doing. So now, all my files are automatically syncing to OneDrive, WHICH IS NOT WHAT I WANT! I use OneDrive to backup files my computer, but I encrypt them first. I do not want any unencrypted files backed up to the cloud! If I try to pause syncing, and select "Quit OneDrive", it says that files in my OneDrive folder won't sync or backup to the cloud. I have no idea what that means! Does that mean my OneDrive is not backed up to the cloud? If so, then what is the point of OneDrive? I would like to go back to where things were before, when OneDrive was indeed on the cloud and any backing up to it was initiated by me, not Microsoft!"
I was instructed by Microsoft tech support I merely need to pause syncing and then quit OneDrive.
Unfortunately, OneDrive automatic backup is a zombie that will not die! Despite my quitting it, it insists on backing up every file to OneDrive.
I have twice told the tech support representative that my problem was not solved, but I have not heard back.
And when I tried to access my files on my hard drive when I booted up this morning – WHICH IS WHERE I WANT THEM! – they were all gone!
So please actually fix the problem!