How to fix Scheduling poll Issue?

Anonymous
2024-02-23T20:52:56+00:00

Recently started using scheduling poll after Find Time was removed from Outlook. As someone who sends the poll, the process is a little lengthy and annoying, but otherwise--seems to provide me with the same things Find Time (i.e. notifications when people vote and quick scheduling option). My issue has to do with the users of the poll who are unable to vote as needed.

I was informed recently by a user who voted on a poll that when they clicked the link to vote, they were brought randomly to an outlook inbox and the poll was nowhere to be found. I had them do this in front of me and it did seem to just pull up an inbox in OWA, but no poll was found. This individual is using a mac; however, that is all the information I have regarding their device.

I cannot begin to trouble shoot this because I can't understand what is re-routing them to an inbox.

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  1. Anonymous
    2024-10-29T19:38:09+00:00

    I fixed my client's looping issue by doing a similar step for the web version of outlook.
    Switched the browser setting to "Custom"
    and then added 'https://outlook.office.com ' to the exceptions list,
    closed the browser, pulled it back up again.
    Now instead of looping to the inbox, it pulls up the scheduling page.

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  2. Anonymous
    2024-11-12T13:47:55+00:00

    Hello! we are still having this issue where when you vote it opens your web outlook mailbox not the voting poll.

    If you go to an incognito window it just makes you keep logging in and goes to an outlook box.

    The user is using the web version of scheduling poll.

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  3. Anonymous
    2024-11-13T22:32:37+00:00

    Issue with votees being able to send the response. Box pops up and says "Failed to submit vote. Please try again"

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  4. Anonymous
    2024-11-13T22:51:19+00:00

    I am running MacOS 14.7.1 with Safari 18.1 and have the exact same issue. I open an email in my Outlook client application, I click on the "Vote" button, it takes me to a new browser window, then gets stuck in a loop - you can never get to a point where you can respond - you just end up with a bunch of browser windows open based on your threshold of insanity trying and expecting different results.

    I'm glad I saw someone posted the exact same issue with Chrome - eliminates Safari. I did find Safari --> Settings --> Privacy and the option to turn off "Prevent cross-site tracking" but it appears to be an "all or nothing" - I don't see an option to white list, or only apply the setting, to office.com. Also not sure why voting launches a web browser window from the Outlook application - why can't voting work from within the Outlook client application.

    I was able to vote using my iOS phone - but even that was wonky and took me from the iOS app to a web browser page / the MFA loop twice - displayed an error - then displayed the people asked to vote but no option to vote - at one point it took me instead to a "test vote" I setup to see if I could create a polling request - which works fine - then after I deleted the test it magically took me to the original vote and I was able to vote. All in - 30 minutes of my day to get to this point! I suppose I am just lucky that MS still offers Office to MacOS users - have not seen Apple make much progress on their application suite.... $ go into hardware which I totally get!!!

    Something else to note in case MS engineers actually read these pages - after I voted on my phone - I went back to the Outlook client application, opened the original email asking me to vote - clicked on Vote and it worked no problem. It did not matter if I had "Prevent cross-site tracking" turned off or on. This sounds 100% like a MS server side problem.

    Thanks to everyone for replying so I am not odd person out on a problem!!

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  5. Anonymous
    2024-11-13T23:06:13+00:00

    @KDub2024, fellow Mac user here and I can make you feel even better by telling you that this still unresolved problem exists over not just Safari but Chrome, Arc, AND Firefox. There is NO browser I've used where this issue doesn't exist.

    I am 100000% in agreement with you -- why can't voting be done directly in the Outlook application??? A lot of this headache would stop.

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