How to fix Scheduling poll Issue?

Anonymous
2024-02-23T20:52:56+00:00

Recently started using scheduling poll after Find Time was removed from Outlook. As someone who sends the poll, the process is a little lengthy and annoying, but otherwise--seems to provide me with the same things Find Time (i.e. notifications when people vote and quick scheduling option). My issue has to do with the users of the poll who are unable to vote as needed.

I was informed recently by a user who voted on a poll that when they clicked the link to vote, they were brought randomly to an outlook inbox and the poll was nowhere to be found. I had them do this in front of me and it did seem to just pull up an inbox in OWA, but no poll was found. This individual is using a mac; however, that is all the information I have regarding their device.

I cannot begin to trouble shoot this because I can't understand what is re-routing them to an inbox.

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  1. Anonymous
    2024-02-24T01:24:52+00:00

    Hi Asau,

    Thanks for contacting us and sorry for the inconveniences,

    Please kindly confirm from the user if he's receiving any error message,

    Also, the user should try voting again in incognito mode, this will enable us to know if the issue is specific with his browser or not.

    Thanks, Sola

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  2. Anonymous
    2024-02-28T14:57:48+00:00

    When they clicked the link to vote in front of me, I saw no error message. It just took them to an outlook inbox with no other prompts that I saw. When I speak with this individual again, I will see that they vote with incognito mode turned on.

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  3. Anonymous
    2024-03-14T11:19:39+00:00

    Hi

    Is there any update on this? I have a user with the same issue, and have tested it myself using my own personal Mac. The Vote button takes you to an Outlook for the web inbox. This is a major drawback for scheduling poll. Using a Private browser window made no difference.

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  4. Anonymous
    2024-03-15T14:06:28+00:00

    Hi

    Is there any update on this? I have a user with the same issue, and have tested it myself using my own personal Mac. The Vote button takes you to an Outlook for the web inbox. This is a major drawback for scheduling poll. Using a Private browser window made no difference.

    I have the same issue with the Vote button for Mac users. Incognito mode does not help. Copying the link and pasting it into a new tab does not help. Using a different browser does not help.

    Open to further troubleshooting suggestions!

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  5. Anonymous
    2024-03-15T15:55:44+00:00

    I have received a reply; however, I was told to advise the voter to vote in incognito mode to ascertain whether the issue was with their particular browser. Since that time, I have had other issues occur where votes are sent to poll where the screen is entirely green.

    I'm at a loss as to what the issue is with this new software.

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