Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
What is wrong with Microsoft. It is an upgrade or even update.
This means the version of software changes. You do not changes settings people have put in place for a reason! You don't wipe their signatures because they are going to be in cloud (yes that happened ask the 1000 users I had to deal with), you don't change apps to use edge and expect every user to know they have to go and change it back to default browser.
The frustration caused by Microsoft in past couple of years is insane! Never in my life did I think leadership would come to IT as ask... "What would it take to get away from as much Microsoft as possible" EG: Google Workspace, Linux servers and damn MacBooks. That is how bad it is. A 30 year windows environment that users want to change and IT can't blame them.