How can I contact the Complaints Department?

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Anonymous
2024-02-22T00:36:59+00:00

I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-08-14T21:06:19+00:00

    I called to cancel my 360 family and your worker Cuss at me multiple time and not one time did I. He said he's the supervisor and I could only talk to him. He said his name is Sam. He was very unprofessional

    And should not be working with people. I'm trying to get a refund bt he stated he can't. Please help me.

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  2. Anonymous
    2024-08-16T17:56:27+00:00

    It turns out Microsoft has gone to complete **** on every level. Azure is unusable unless you are just looking for new error messages. You are going to have to have your bank or credit card company reverse those charges. I am migrating to Google or Amazon and I cannot use Microsoft anymore. Their products simply do not work the way they are advertised to and tech support is nonexistent. Their idea of tech support is this forum.

    Here is tech support:

    We all need to stop using these products. They do work properly, the employees and management are lazy bums with horrible work ethics so it is not going to improve. I have watched get worse and worse over time.

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  4. Anonymous
    2024-08-16T18:41:50+00:00

    I signed up for one month on Teams but now seem to get a recurring charge on a monthly basis. Their telephone numbers just give recorded messages saying everything can be done on line which is a lie.

    The e mail invoice has an address in Ireland so I have sent a letter to the asking to cancel. I wonder if there is human in Ireland that can read.

    Meanwhile I have instructed my bank to refuse the direct debits as fraudulent. If you cannot talk to the provider what else can you do?

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  5. Anonymous
    2024-08-17T15:53:28+00:00

    This is useless advice.

    I saw your post and as you say raised a ticket making it clear my business wanted to lodge a formal complaint and receive answers about the terribly poor support experience we have been having on an unresolved issue since 27th June 2024.

    I was contacted back by an agent who proceeded to try to persuade me to "vote as a 5" on the phone and who told me to use a link: https://feedbackportal.microsoft.com/feedback  to complain formally.

    I had no doubt that the phone call was simply designed to deflect any complaint and as expected I have not received any answers to the complaint filed this way and the ticket has been closed down. Frankly Microsoft should be ashamed and embarrassed allowing such behaviour to happen.

    I am NOT using this link as it is for feedback onto public forums. Our company wanted to make a formal complaint about the blatantly poor support so far we have received on one of your defective MS365 products.

    So, how do we make a formal complaint having tried what you have suggested?

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