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I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?
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I'm trying to get full refund on an app which I never purchased it amounts too £240.48 and I'm getting fobbed off too it had emails from SRILATHA R, achraf then spoke too ali ,justin ,achraf they put me on hold someone came on call spoke in different languages but phone down on me
There customer support service is absolutely shocking
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I am having problems too.
I have just been on the chat about an unknown charge and sh his unable to help. Said I need to contact the commercial team. However, the numbers take me to technical support who are asking if it's a professional or personal computer issue. Its neither, its an account charge I do not recognise.
Has anyone managed to get an email address?
I keep these emails, and it does not make a difference, I still need to talk to a person, and you are providing with one.