How can I contact the Complaints Department?

Hi,

What if I dont own a business or have a business email

I'm trying to enjoy the internet on my browser, but I can't - because McAfee ads keep popping up, every 15 seconds. It's been going on for 40 minutes. It also interrupts my typing. It's horrible.

I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?

I need my money back

I am surprised you even got Microsoft to send you an e-mail. Hopefully any payment that was taken was done on your credit card and if so, all you need to do is to contact your bank and dispute all the payments. The bank will refund all the payments and put a stop on any new ones.

I once got a letter from a "Simon" in Microsoft acknowledging my complaint and assuring me he would do what he could to resolve the issue. He followed that by giving me me an exact copy of the Microsoft website showing how to contact and complain which was the whole reason for me taking to pen and paper because the on-line procedure does not work! He even gave me his phone number and guess what? That is answered by a robot who tells you to do everything on-line.

I feel sure your e-mail saying a refund is on the way was created and sent by another robot.