How can I contact the Complaints Department?

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Anonymous
2024-02-22T00:36:59+00:00

I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-04-15T12:21:24+00:00

    I'm having the same issue since February 29th. I have an email stating that I would receive a refund in the next 30 days. I have since spent another 90 minutes on chat to no avail, have sent 15 emails to all concerned (5 staff + Microsoft Support) and no response. They are still regularly trying to take money from my account so have had to block them until I get my refund. Appalling customer service - how can I contact their legal team

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  2. Anonymous
    2024-04-16T13:16:36+00:00

    I need to complain. However everytime I open up a support ticket to be called, it is just closed by an agent. You can see it in the support history.

    I just want to get windows activated as I have a legitimate copy and ALL troubleshooting steps have failed. Why do agents keep closing my tickets without so much as messaging me?

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  3. Anonymous
    2024-04-25T20:57:41+00:00

    Thank you for sharing! I was on hold for hours at a time and transferred from one caller to another then cut off. This is looking more and more like it needs to be taken further.... and very sketchy business behaviour.

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  5. Anonymous
    2024-05-06T22:34:38+00:00

    Yes same problem

    MS are complete Corporate so and so's . Have never replied to anything really for me. They take your money and do nothing in terms of support afterwards. Yes there's millions of users but they aren't making a whole lot of effort for those that have spent real money on a genuine licence

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