How can I contact the Complaints Department?

That the MS agent both didn't seem to understand the question, and when pushed, responded to a different question I suspect is because they have a set Q&A sheet they read from and are not empowered to respond to any queries outside of their list, or just don't know. It's my experience too not just with MS but with other customer service departments, eg with Airbnb. It's more expensive to hire a team who can resolve things quickly compared to the risk of losing a customer.

The problem is that having used MS 365 for so long, and when it works it works well, it is difficult or time consuming to migrate to another platform if you have tons of folders and shared links to people and MS probably rely on that, or as someone else commented they are moving away from consumer products to focus on business users.

I mentioned in my original post on this subject that if you pay using a credit card this does provide you with legal protection if something is not paid or can't be resolved through customer service, at least in the UK.

I have used MS Outlook 365 for several years. Beginning today, I am not allowed to send an email to a group of 15 people. The message I get is "Outlook limits how many recipients can be included in a single message to help reduce junk. Please verify your account or remove some recipients to continue."

This is completely unacceptable! Your Office 365 is far inferior to your products that were not cloud based. I should be able to send emails to any group I desire. I am not spamming people. You have taken away functionality to the point where your product is unusable to me. Stop restricting my fair use of your product!

Try the Missrepresentation Act or the Unfair Contract Act section 7.

Regards

Tony BA(Hons) Law CII (Claims Faculty)

Thank you for your reply and the suggestion.

Please can someone offer assistance and I'm going round in circles. I set up an email address so we could send some fundraising emails locally for our local Morris dancing troupe. I was literally in the account one minute and then kicked out, when I have logged back in it says password isn't correct. I have completed the online form detailing all emails I have emailed from there to try and reset and it states either I haven't given correct information or I have done it too many times. I have tried the customer service number that sends me a link that doesn't work as I cannot get into the email, its a nightmare/frustrating and im not sure what to do. Do they even have an online chat functionality?