How can I contact the Complaints Department?

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Anonymous
2024-02-22T00:36:59+00:00

I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-09-21T14:04:29+00:00

    I am so desperate now but i find no other way ,

    The window 11 late keep pressure me to set password which i did, and i set the daily sign in pin but today suddenly it went expire but i just set it like few days ago, and now i want to set a new pin or new password, IT WON'T LET ME, I restart my laptop so many times and set new pin also so many times, i need this help, pls ASAP

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  2. Anonymous
    2024-09-24T00:15:52+00:00

    I have experienced similar issue with the rather awful Office 365 platform and equally infuriating Outlook email. Microsoft dvelopers should clear up defintions of "product" and User Friendly" until they can chant it in their sleep. Their product is inferior to other platforms. Unfortunately many of us are stuck with it when corporation/organizations have been conned into using Microsoft.

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  3. Anonymous
    2024-09-24T00:22:46+00:00

    Dear Sherry,

    If you read through all customer complaints on this community platform, you will see that something needs to change with Microsoft customer sevice itself. It is not just a matter of referring contact numbers, contacting those seem to be equally hit and miss as to helpfulness or not.

    Microsft should heed these words, unless no one cares, which could also be prevalent:

    Companies with lousy products and poor customer service (such as yours), do not last. History is strewn with such examples. Only those who offer good products and maintain superlative customer service survive.

    Not because I say so, it is natural law.

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  4. Anonymous
    2024-09-27T19:18:27+00:00

    I'm sending this email to voice to frustration with the lack of support received from Microsoft. We are told to go online and request help, and an agent asks one question, you answer them, and don't hear from them anymore. This is ridiculous. I need to speak with a live person. Who I can I get a liver person on the phone. Help has not provided any help!

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  5. Anonymous
    2024-09-27T20:06:10+00:00

    I suspect that posting anything on this platform is similarly just a waste of time as you have alredy encountered. It does not require a genius IQ nor take very long to realize that Microsft heirachy doesn't give a flying f*** and couldn't care less about customer service. Please someone prove otherwise within the next 5 years and I will cheerfully retract this statement.

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