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I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm having exactly the same problem when I try to update MS Word 365.
What can we do?
Hi Novel,
As you appear to be living in England you can send a 'Letter Before Claim' to the Microsoft Legal Department explaining the problem you have and stating that if the £290 is not returned within 14 days you will have no option but to issue a claim for £290 plus costs and interest. Reading - Microsoft UK Put Legal Department at the top of the address or there is a telephone number you could use this.
You can do a money claim online it is very simple: Make a court claim for money: What a court claim is - GOV.UK (www.gov.uk)
This is a joke .. you have a service that is broke and a customer has to jump through hoops just to reach tech support it’s bs ..
half these damn links don’t work and it’s just a run around.. worst experience ever that could of been resolved if there was a actual number to a human ..
Absolutely correct Willie. All telephone numbers lead to the same non-human quoting the website information which, as we all now, know leads nowhere because the links do not work. At least Microsoft has not asked us to rate their performance. They do not give a damn anyway.