How can I contact the Complaints Department?

Dear Novel London,

Thank you for posting to Microsoft Community. We are happy to assist you.

I'm sorry to hear that you've been having trouble with your refund. To lodge a formal complaint, you can contact Microsoft Support by going to Office 365 Admin Center-> Support-> New Service Request. The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket: Ways to contact support for business products - Admin help. The engineers in related team have higher permission and resources than us to escalate your complaint and get the issue resolved.

Note: End user need to contact Office 365 global admin to perform some standard procedure.

Important Note: If any organization's Office 365 Business/Business/Education subscription is from a unionized partner or reseller, and if the global admin can't open the service request on their end, they may need to contact the reseller's support provider so they can help the global admin open the service request on their end. after the Office 365 support team is able to participate in the service request.

I would really appreciate your valuable time. Thank you for your kind cooperation.

Sincerely,

Sherry | Microsoft Community Moderator

I have tried these avenues and have not had ANY success. The login details are not recognised. No account is associated with any of my email addresses, yet these charges came out three months in a row. I DON'T need to open a support ticket - which I have done so on my personal account but then was fobbed off because the charges were from the Business Microsoft 365. I want the COMPLAINTS or the LEGAL department because this is unacceptable.

Hi Novel,

Please try to call he MS global hotline directly: Global Customer Service phone numbers - Microsoft Support.

Regards,

Sherry

Dear Novel London,

Good day to you and we do understand your concern here. As a community moderator, we don't have such resources to check any user's data and billing data. For this query, you need to contact Microsoft Billing team by Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn and Global Customer Service phone numbers - Microsoft Support. Appreciate your cooperation.

Thank you for your precious time.

Sincerely,

Ankita Vaidya

I am having the same issue.