How can I contact the Complaints Department?

I have used MS Outlook 365 for several years. Beginning today, I am not allowed to send an email to a group of 15 people. The message I get is "Outlook limits how many recipients can be included in a single message to help reduce junk. Please verify your account or remove some recipients to continue."

This is completely unacceptable! Your Office 365 is far inferior to your products that were not cloud based. I should be able to send emails to any group I desire. I am not spamming people. You have taken away functionality to the point where your product is unusable to me. Stop restricting my fair use of your product!

That the MS agent both didn't seem to understand the question, and when pushed, responded to a different question I suspect is because they have a set Q&A sheet they read from and are not empowered to respond to any queries outside of their list, or just don't know. It's my experience too not just with MS but with other customer service departments, eg with Airbnb. It's more expensive to hire a team who can resolve things quickly compared to the risk of losing a customer.

The problem is that having used MS 365 for so long, and when it works it works well, it is difficult or time consuming to migrate to another platform if you have tons of folders and shared links to people and MS probably rely on that, or as someone else commented they are moving away from consumer products to focus on business users.

I mentioned in my original post on this subject that if you pay using a credit card this does provide you with legal protection if something is not paid or can't be resolved through customer service, at least in the UK.

I had a similar issue with just using my account altogether after it had been shut down (They said it was suspicious activity but I suspect it was my using Synology's sync feature instead of their OneDrive sync feature). During the shut down, my files weren't syncing at all and they didn't give me access to any of my files (fortunatly it was only the backups).

I could only email customer service and in the span of like a slow 10 days, I asked about 10 times what suspicious activity existed and why I hadn't been given any notice about a security issue and then why I hand't gotten a notice that my account had been shut down. They only had one customer service agent respond and he played it out like he either didn't understand what I was asking or responded to a different question - never responded. I asked like 6 times to either speak to another agent or his manager and he played the same game.

At the end of the exchange, I emailed him to say OK I'm going to take it that you're refusing to connect me to your manager to complain about your service and refusing to respond to questions about security issues on my account. I think if you give people the run around for so long, anyone else would feel the same way. After that he responded that I was the only person with the security issue and that because of that there wasn't a need to investigate further.

Not a good experience. Sucks that a paid a year for 365. Will only mean I have a good amount of time to find something else.

I am not happy on how my processor on my desktop meets required specification for windows 11 except for the brand name that sounds more like something Apple would do not Microsoft

I subscribe to Amazon Prime and have had to contact them on issues in the past though not IT and I'm not familiar with live.com. Both those connection issues could be related, in which case it could also be IT related and quite possibly a quick fix. If it was me I would get an IT person to check it out, if they are connected, and also a general pc health check which can be done remotely, ie you liaise with them in real time and allow them access to your PC so they can investigate the issue. I've used airtasker in UK or freelancer.com which is cheaper where you can post this job and how much you want to pay, and will get a reply back in a few minutes.