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I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?
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Wanna really grab their attention? In US, file an FCC complaint!
Sherry, agree, but just so you know MS does not reads these posts. You are writing to users of MS who use this forum to share experiences and any possible solutions.
It would help when trying to retreive a problem with a e-mail account that was hacked THAT WHEN SAY YOU HAVE SENT CODE TO HELP THAT YOU DO SEND ONE!
Can someone in Microsoft look at why your wait time on support chat is shown as an average of "7 mins" and I have had to leave after still being in the queue for in excess of 1 hour 30 minutes? I will be lodging a formal complaint but seems to me there is some dodgy practice going on here.
Classic rubbish customer support experience.
I have given up on Microsoft, and our company is moving over to a properly supported product, which is not buggy, does not crash as much, and which is properly and efficiently supported.