How can I contact the Complaints Department?

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Anonymous
2024-02-22T00:36:59+00:00

I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-02-22T22:17:01+00:00

    I have tried these avenues and have not had ANY success. The login details are not recognised. No account is associated with any of my email addresses, yet these charges came out three months in a row. I DON'T need to open a support ticket - which I have done so on my personal account but then was fobbed off because the charges were from the Business Microsoft 365. I want the COMPLAINTS or the LEGAL department because this is unacceptable.

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  2. Anonymous
    2024-02-22T02:43:55+00:00

    Dear Novel London,

    Thank you for posting to Microsoft Community. We are happy to assist you.

    I'm sorry to hear that you've been having trouble with your refund. To lodge a formal complaint, you can contact Microsoft Support by going to Office 365 Admin Center-> Support-> New Service Request. The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket: Ways to contact support for business products - Admin help. The engineers in related team have higher permission and resources than us to escalate your complaint and get the issue resolved.

    Note: End user need to contact Office 365 global admin to perform some standard procedure.

    Important Note: If any organization's Office 365 Business/Business/Education subscription is from a unionized partner or reseller, and if the global admin can't open the service request on their end, they may need to contact the reseller's support provider so they can help the global admin open the service request on their end. after the Office 365 support team is able to participate in the service request.

    I would really appreciate your valuable time. Thank you for your kind cooperation.

    Sincerely,

    Sherry | Microsoft Community Moderator

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